This will prevent Adobe of running in Protected Mode from now on. Now to prevent Acrobat constantly failing into the future, we'll now edit the settings to disable Protected Mode on Startup.Ĭlick the Edit menu > Preferences > Select Security (Enhanced) > Untick Enable Protected Mode at startup > Click Yes > Click OK. The file you have selected to open should now be opened in Reader successfully without crashing. Right click on the PDF file and select Open With > Adobe Acrobat Reader DC. Copy a valid PDF file to the desktop of the affected user. So how do you fix it? It's pretty simple and the process is as follows. This has never worked well under an RDP environment and Adobe has never done anything to address it, which is a pain and with a recent update has basically crippled the Reader in an RDP environment. The issue is because of the default setting of the preference setting for Protected Mode on Startup being enabled.

I had to muck around with this for a good hour or so to rectify the issue, so hopefully this saves you the time. This is a quick 'How To' fix for when you're trying to open Adobe Acrobat Reader from the desktop shortcut in Windows 2016 or 2012R2 environment and discover that it is slow to open and then crashes.

Acrobat reader crashes windows 10